General Conditions regulate the access and use of this website owned by KARPE DEAL, SL (hereinafter named "KARPE DEAL"), established in the Palacio de la Prensa, Plaza de Callao 4, 6th floor, 28013 Madrid, CIF B - 86305513.
KARPE DEAL is a B2B company which sells mainly electronic products, health and beauty products, household and sports goods, toys and gourmet products, among others (hereinafter called "Products"). This website is aimed exclusively at companies or professionals (hereinafter named "CUSTOMERS"), who may purchase Products through it, for resale to customers or final consumers. A user that has the status of a consumer cannot purchase products on the website in any case.
General Conditions contained in this document have a general character. Particular conditions of each order (complete description of the products, applied quantities, etc.) will be detailed in the Purchase Order.
To contact DEAL KARPE you can call on 0034 91116954 or send an e-mail to firstname.lastname@example.org
2. CUSTOMER ACCOUNT
Customers who wish to purchase Products through the website can register or not register on it. However, doing business with karpedeal.com implies the acceptance of the following conditions.
The customer is responsible for maintaining the confidentiality of the data and information given and the password of their customer account, and for restricting access to their computer and password to avoid unauthorized use of their account. The customer takes full responsibility for all activities from their customer account and for their password. The customer should take all measures possible to ensure that the password remains secret.
In case you suspect that your password has been made known to a third person or that it has been used in an unauthorized manner, or it is likely to, inform KARPE DEAL about the situation immediately by sending an email to the email address email@example.com and proceed with changing your passwords from your Customer Account.
3. CONDUCT OF THE CLIENT ON THE WEBSITE
It is not allowed to use the website for fraudulent purposes or in connection with criminal or illegal activities of any kind.
It is also forbidden to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening contents of any kind, or material that is in violation of copyright, trademark or confidentiality, privacy or any other right, that is to say the material that is injurious or objectionable to third persons, or whose content includes software viruses, political campaigning, advertisements, chain letters, mass mailings or any other form of "spam" and, in general, any unnecessary inconvenience.
4.- INFORMATION ABOUT THE PRODUCTS
Descriptions of the products offered by KARPE DEAL through its website are based on the information provided by suppliers and may contain mistakes.
The data included in each sheet, in photographs, graphics or iconographic representations such as trade names, trademarks or logos of any kind are only for information purposes. Therefore, KARPE DEAL refuses any liability for the occurrence of mistakes in such information, although it is committed to take all measures within its power to remedy as soon as possible the mistakes or omissions after having been informed about them.
In the case when, for reasons that are beyond the company, there is no stock or the product is not available to be sold, after the purchase has been made, KARPE DEAL informs the customer by e-mail of the total cancellation or, where applicable, the cancellation of a part of the order. The partial cancellation of the order does not entitle to the cancellation of the entire order.
5.- CONDITIONS OF PURCHASE AND CONDITIONS OF DELIVERY
The CUSTOMER may make a purchase of Products in two ways: (i) through direct purchase, or (ii) by the system of Dropshipping. The form of purchase will be specified in the Purchase Order.
(i) Direct Purchase:
Customer will purchase the number of products that are stated in the Purchase Order, and KARPE DEAL will proceed with sending all the products to the customer premises or a warehouse. Delivery may be conditioned to keep deadlines of KARPE DEAL providers.
Through direct purchase, the customer will be responsible for making deliveries to own customers or final consumers and shipping goods the consumers wish to return, including expenses or costs of such deliveries or picking up Products.
The customer will buy the amoun of products that are stated in the Purchase Order, and KARPE DEAL will perform deliveries of products directly to consumers, once the purchase is made by the customer. In this way, the customer does not need to have a warehouse or invest in stock.
The Customer must inform KARPE DEAL about every new purchase within 24 hours after it is made, so that KARPE DEAL can proceed with making the corresponding shipment within 30 calendar days from the purchase of the Product to final consumer.
The CUSTOMER cannot sell to final consumers a greater amount of products that agreed in every Purchase Order. This case is Customer’s responsibility, KARPE DEAL is not responsible if the customer sells a bigger number of products than agreed on with KARPE DEAL.
6.- PRODUCT RETURN AND CANCELLATION OF ORDERS
6.1. Product return policy
KARPE DEAL takes responsibility for defects or flaws that Products might have, once they are received by the customer or by the final consumer.
n case when the customer or final consumer demonstrates the existence of defects in products, KARPE DEAL will make an appropriate credit or replacement of the goods, always when the existence of defects is proved. However, the client or consumer will be responsible for a decline in the products’ value resulting from handling them differently than necessary to establish the nature, characteristics or performance of the Products.
Also, KARPE DEAL agrees to comply with the regulations governing the rights of consumers and users and therefore admits product returns only by the final consumer, within 14 calendar days of receipt of the Product by the consumer and only for those products that have a right of withdrawal.
KARPE DEAL will not accept or be responsible for any product on its warranty period which is returned without its original box. The CUSTOMER will be responsible for all logistic costs by KARPE DEAL if there is organized a pick-up of a product that does not have its original packaging.
If a consumer manifests the existence of defects in a product, or exercises its right of withdrawal, the responsible for the costs of returning and logistics will be:
Customer, if they have made a direct purchase.
KARPE DEAL, if the purchase has been made through Dropshipping.
In no case, invoicing by KARPE DEAL an undelivered or defective Product authorizes the Customer to suspend payment of the other products that were successfully shipped.
Wine, drinks and other consumer products are considered perishable items. It is not permitted by EU/UK regulations to return an item if it’s perishable. These Products – Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.
Second-hand or refurbished products: a second-hand product has a limited guarantee as the consumer in the situation of non-compliance can only claim a reparation of the product but not a replacement by another one with similar characteristics. In addition to second-hand goods, the seller is responsible for failures that become apparent within 1 year.
The guarantee of mattresses: The mattresses are not goods to be replaced; a replacement is not possible and therefore they can only proceed to be repaired. That is: once the packaging is opened, the mattress can only be repaired. This legislation permits the defense of consumers and users.
The right of withdrawal is 14 calendar days since the product is delivered.
The LDCU establishes that a repair and/or replacement of products under guarantee for lack of conformity will be free to the consumer and user. Such gratuity should include the necessary costs incurred to remedy the lack of conformity of products with the contract, especially shipping costs as well as costs related to labor and materials.
The returned product of Apple brand with icloud activated will not be accepted.
No product whose provider has a technical service will be accepted. To find out if your product has a technical service in your country, please, get in touch with our customer service.
All the returned products will be analysed in terms of fulfilling warranty terms. Refurbished products and betteries they include have a warranty of 6 months from the moment they were bought.
If a customer sends a product, they are responsible for all logistics costs and issues that can occur concerning the logistics of the product.
If KARPE DEAL organizes a logistic process, it is KARPE DEAL that is responsible for logistics costs and issues that can occur concerning the logistics of the product.
The process of returning the product may last up to 15 days after having received the product in the storage of KARPE DEAL.
The address of KARPE DEAL’s storage is: C/ de la Constitución 126, 28946 Fuenlabrada, Madrid, España.
KARPE DEAL will not accept any product that was returned without our Customer Service Department having been informed about it.
+34 910 867 561
+31 202 410 841
+49 3030 806 686
+35 315 136 834
+41 315 281 263
+45 89 870 253
+46 844 680 426
+32 28 087 283
+43 720 817 071
+44 2038 087 681
+33 184 885 665
6.2. Order Cancellation
The Customer may cancel orders within 24 working hours after confirmation of the purchase by KARPE DEAL.
To cancel an order, the customer must send an email to the address: firstname.lastname@example.org, communicate his will to cancel the order and always indicate the reference of it. In case of cancellation, the customer shall bear all expenses and costs that such a cancellation could generate.
7.- PRICES AND PAYMENT CONDITIONS
Prices of the products offered on KARPE DEAL’s website are expressed in Euro (€) and include applicable taxes, transportation costs, management and distribution of products, except for some exceptions provided for Direct Purchase or unless another thing is specified in the Purchase Order. The payment will be specified in the Purchase Order.
KARPE DEAL reserves the right to change prices at any time but products’ invoicing will be based on the current rates at the time the purchase is made.
KARPE DEAL disclaims any kind of responsibility that may arise from actions or omissions in orders, quality and content etc. that it is not attributable to KARPE DEAL.
KARPE DEAL does not grant any warranty and is not liable under any circumstances for damages of any nature arising from access to or use of the website. Among others, KARPE DEAL is not responsible for the following circumstances:
- Lack of availability, maintenance and effective operation of the website and/or its contents.
- Content of other Internet websites to which may lead any links placed on the website.
- Existence of viruses, malicious or harmful programs in the contents.
- Reception, obtaining, storing, diffusion or transmission of the contents of the website by customers.
- Illicit, negligent, fraudulent or contrary to the terms use of these General Conditions or its contents by customers.
9.- DATA PROTECTION
KARPE DEAL informs that the personal data that could be obtained as a result of the provision of services, in particular, the data of the final consumers who have access to Dropshipping Service, will be treated according to the rules of Protection of Personal Data.
The obligations included in General Conditions and of the services provided through the website will last indefinitely.
Information appearing on this website is current on the date of the last update. KARPE DEAL reserves the right to unilaterally amend these General Conditions, as well as the right to update, modify or delete information on this website.
12.- APPLICABLE LAW AND JURISDICTION
These General Conditions and all matters arising from them or related to them will be governed by Spanish Law.
The parties, by their free choice, agree to resolve any dispute or disagreement arising from the purchase of products through the website giving up on any other jurisdiction they may be entitled to, to the exclusive jurisdiction of the Courts of the city of Madrid.